Cancellation Policy
Trips on Khodni Maak are scheduled in advance, and both sides plan their day around them. This policy sets out what to expect when a passenger or a captain cancels.
1. When a passenger cancels
- You can cancel your booking in the app before the trip's departure time.
- Cancel as early as you can, so the seat can go to another passenger or to someone on the waitlist.
- Not being at the pickup point on time without cancelling counts as a no-show.
2. When a captain cancels
- A captain may cancel a trip or a specific booking when necessary, and should do so as early as possible.
- Affected passengers are notified of the cancellation.
- The Platform suggests a backup ride that fits the passenger's route and time whenever one is available. A suggestion is not a guarantee that a ride exists.
3. Recurring rides
For recurring rides, each day is treated as a separate trip for the purposes of this policy, and cancelling one day does not cancel the others.
4. Money already paid
Payment between passenger and captain is made directly by CliQ, outside the Platform, and the Platform does not receive or hold those amounts. As a result:
- If a passenger has paid in advance and the trip is cancelled, the refund is settled directly between passenger and captain.
- The Platform cannot execute or reverse any bank transfer.
- We recommend paying at boarding, or as the two parties have clearly agreed.
5. Repeated cancellations and no-shows
Repeated last-minute cancellations or no-shows, by passengers or captains, affect everyone else and may lead to a warning, restrictions or account suspension.
6. Captain subscription
The captain subscription (10 JOD per 30 days) is not tied to the number of trips, and cancelling a trip does not change its duration. [Subscription cancellation and refund terms to be completed after legal review.]
7. Circumstances beyond your control
In cases such as road closures, severe weather or emergencies, we expect both sides to communicate in good faith. Cancellations in these cases do not count towards repeated cancellations.
8. Reporting
If you have a problem with a cancellation or a refund, email support@khodnimaak.3dot.tech with the trip details. We review reports and act on accounts that break the rules, but we are not a party to payments between users.