Privacy Policy
This policy explains what data we collect when you use Khodni Maak, why we collect it, who we share it with and what choices you have.
1. Data we collect
- Account data: your name, phone number and role on the Platform (passenger or captain).
- Trip data: routes, start, destination and pickup points, schedules, bookings, waitlists and ride requests.
- Captain verification data: the information and documents required to verify a captain and their vehicle.
- Subscription data: the status and dates of a captain's subscription.
- Technical data: device and browser type, and the usage logs needed to run and protect the service.
- Reports and correspondence: what you send to our support team.
2. Data we do not collect
Payments between passenger and captain are made by CliQ transfer from a banking app, outside the Platform. We therefore do not collect or store passengers' bank account details or banking app credentials, and we do not execute transfers.
3. How we use data
- To match trips to routes and schedules, and to calculate match scores and detours.
- To manage bookings, notifications, waitlists and backup rides.
- To verify captains and vehicles, review reports and protect users.
- To manage captain subscriptions.
- To improve the service, fix faults and prevent misuse.
4. When others can see your data
- Your phone number is only shown to the other party after a booking is accepted.
- Published trip details (route, time, seats) are visible to people searching for a matching trip.
- A share-my-trip link shows the trip details to anyone who has the link, so only share it with people you trust.
5. Sharing with third parties
We do not sell your personal data. We may share limited data with technical service providers acting on our behalf (such as hosting) under confidentiality obligations, or with the competent authorities where we are legally required to.
6. Storage on your device
The web app uses your browser's local storage to keep you signed in, remember your preferences and work as an installed app. The marketing site loads no third-party trackers or advertising tools.
7. Retention
We keep data for as long as needed to provide the service, resolve disputes and meet legal obligations, after which we delete or de-identify it. [Detailed retention periods to be set after legal review.]
8. Your rights
You can ask to access, correct or delete your data, or object to specific processing, by emailing support@khodnimaak.3dot.tech. We aim to comply with Jordan's Personal Data Protection Law No. 24 of 2023, and will update this policy as legal review requires.
9. Security
We apply reasonable technical and organisational measures to protect data, but no system is completely secure. If you suspect unauthorised use of your account, contact us straight away.
10. Minors
The Platform is intended for people aged 18 and over, and we do not knowingly collect data from anyone younger.
11. Updates and contact
We may update this policy and will publish any change on this page. Questions: support@khodnimaak.3dot.tech